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Having trouble? Click here to access our troubleshooting guide.

Your Question:

What Glow-worm boiler model do I have?

Having problems in identifying your Glow-worm boiler?

Boilers generally can be split up into 3 basic types. We have arranged all our boilers by date with the most newest first. Once you have found your boiler model, click the image to get more information. If nothing happens don't worry! Please check back later as we are adding more information everyday.

Once you have selected your boiler please use these icons to navigate to the information you need:

The "Engineer Support" icon is available on this screen for use if you are a Gas safe registered engineer or Installer.

Please select your boiler type below.

You may also find out which boiler you have by looking at the name label. Type this into the question bar above and click "ASK":

Our Glow-worm range of boilers can have a white data label which can be found underneath the boiler. Please check the image below:

There is lots of complicated looking information here but what you will see is a model number (outlined and arrowed in red) and sometimes a GC number. You can also also get this information by looking at a copy of the Installation & Servicing Manual.